Refund & Cancellation

1. Refund Policy

At CyFlo, we strive to provide a reliable SaaS platform and a transparent billing experience. If you are not satisfied with your subscription, you may request a refund within twenty-four (24) hours of your initial purchase, subject to the conditions outlined in this policy.

After the first twenty-four (24) hours from the original payment, subscription fees become non-refundable. This applies to monthly, quarterly, annual, and any other recurring subscription plans.

2. Refund Eligibility

A refund request may be approved if it is submitted within twenty-four (24) hours of the original payment and your account has not been found in violation of our Terms of Service.

• Refund requests submitted after twenty-four (24) hours are generally not eligible.
• Renewal payments are non-refundable once processed.
• Refunds are not provided for partially used subscription periods.
• Refund approval remains at our sole discretion where misuse, fraud, or abuse is suspected.

3. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation prevents future renewals but does not automatically qualify for a refund.

• Your subscription will remain active until the end of the current billing period unless a refund has been approved.
• After cancellation, your account and associated data may be retained for a limited period in accordance with our data retention policy before permanent deletion.

4. Billing Issues

If you believe you have been charged incorrectly, charged multiple times, or experienced a payment processing error, please contact us within seven (7) days of the transaction.

Verified duplicate or incorrect charges caused by our billing system will be refunded to the original payment method.

5. Chargebacks

If a chargeback or payment dispute is initiated without first contacting our support team, we reserve the right to suspend or terminate your account while the dispute is investigated.

We encourage customers to contact our billing team first so that genuine billing concerns can be resolved quickly and fairly.

6. Your Customer Refunds

This Refund Policy applies only to payments made by you to CyFlo.

If you operate your own SaaS business using our Platform, you are solely responsible for defining, managing, and honoring the refund policy for your own customers. Refunds issued to your customers are your responsibility and are processed through your own payment gateway or billing provider.

Contact Us

If you have any questions regarding subscriptions, billing, or refunds, please contact us at support@cycode.tech.